What is your return policy?
We guarantee the quality of the oil we sell on our website. If you are not satisfied with your purchase, please return it within 30 days for a full refund in the form of the original payment, provided you have proof of purchase consisting of a receipt indicating the purchase of Ancient Olive Trees olive oil.
How can I return merchandise?
If you are dissatisfied with your purchase of Ancient Olive Trees olive oil, you may return it to us via US Mail. Before mailing your return, please write the words “Return for Refund” on the front of your receipt included with your original package you received from us. Please also include a complete description or reason why you are dissatisfied with your purchase. Then repack the product in the original packing materials used for shipping, and enclose your modified receipt. If you do not have your receipt please include a note letting us know why you are returning your purchase and how you would like us to proceed with your return, exchange, or refund. We recommend that you send your package by a traceable method and you are responsible for any return packaging and/or related shipping costs.
How long does it take for a refund?
After your returned purchase has been received by us, we will issue you a refund to your credit card account within 10 business days. Or, if you prefer, a refund by check will take up to 14 business days. Be advised that credit card refunds may not appear on your credit card billing statement for up to 2 billing cycles.